Refund policy
Return & Refund Policy
Last updated: October 19, 2026
At AURÈLE, your clarity and satisfaction are at the heart of everything we do. While our products are crafted to the highest standards, we understand that sometimes things don’t align — and we’re here to make it right.
🛍️ Returns
Due to the nature of wellness supplements and hygiene standards, we do not accept returns on opened or used products. However, unopened items may be returned within 14 days of delivery, provided they are in their original condition and packaging.
To request a return:
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Email us at info@aurelerx.com with your order number and reason for return.
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Once approved, we’ll provide a return address and instructions.
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Return shipping costs are the responsibility of the customer.
💸 Refunds
Once your return is received and inspected, we’ll notify you via email. If approved, a refund will be issued to your original payment method within 5–7 business days.
Please note:
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Shipping charges are non-refundable.
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We cannot process refunds for packages returned without prior approval.
📦 Damaged or Incorrect Orders
If you received a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We will immediately resolve the issue — either with a replacement or full refund, based on your preference.
❓ Need Help?
Reach out to us anytime at info@aurelerx.com — we’re happy to assist.